We are in the business of customer service - so we cannot have any of our customers unhappy with our service delivery
What is your refund policy?
A credit note gives you the right to set off the amount you have paid against the next purchase on our website.
We have successfully served hundreds of happy customers in the past and we are confident of the quality of our service. However, if you are dissatisfied with the 3 Step Akosha Process, you have complete liberty to request a refund from us within 30 days of filing your complaint provided you give us a reasonable explanation for your dissatisfaction. Based on the matrix of your complaint, we will be offering you either a credit note or cash refund after making appropriate deductions. Please note that NO refund will be processed in cases where the customer provides wrong information or withholds important/relevant information related to the complaint.
Can I make the payment after the complaint is resolved?
We would not be able to accommodate your request since we do not work on success fee basis. Similarly, we don't charge you extra if you get a big refund or extra compensation from the company. We have a fixed processing fee for the service we provide. In order for us to start working on your complaint, we need you to file your complaint on our website and pay at the same time.