It is indeed a comforting thing to know that there is a way to resolve your complaints without having to even g out for help.
a) how you were unhappy with the brand?
I had requested Idea to deactivate my GPRS and Dialer Tone services, following which a representative from Idea called me to inform that my services have been deactivated. However, when I received the latest bill, I was charged for the GPRS service. In spite of having it on record (communication ID) that I had been informed about the deactivation, the representatives kept telling me that the service is still active and I will have to pay the bill. In spite of escalation, the issue remained unresolved for more than 10 days.
b) how you found about Akosha?
I found out about Akosha via Twitter.
c) what was your experience with Akosha representatives?
I had opted for the free service and did not talk to Akosha representatives.
d) how often Akosha kept you updated?
The issue was resolved within 24 hours, so I received only the confirmation mail from Akosha.
e) how the brand resolved your matter?
Idea deactivated my GPRS and revised my bill by reducing the GPRS charges.
f) how you would like to recommend this service to others (if at all)?
Yes. Having a third party involved in finding your resolution keeps the errant company on it's toes. Plus, Akosha gives you the comfort of registering a complaint online, thereby saving a lot of time and hassle.