My phone Nokia X302 had stopped functioning due to it's touchscreen breakdown. Though covered in the warranty, Nokia Customer Care people refused to change the screen free of cost and demanded Rs.1500 for a new screen. The reason they gave was that the lock button on the side had fallen off and since it was physically damaged, the warranty had lapsed. The lock button had came out while trying to remove the phone cover just one week within it was purchased and I had gone to the customer care people then, I told that a spare part of this model was not available at the moment and even when if it were available, I would have to pay Rs.3000 for it to be placed. Tired of this nonsense and wastage of my time,
I filed a Complaint against Nokia on Akosha page not knowing whether I would get a response or not. Much to my relief, a few days later I was given a call by Akosha reassuring me that my complaint had been transferred and that Nokia Care would get in touch with me soon
A week later I was asked to submit my phone in the Nokia Customer Care Centre which would be repaired completely, it's touchscreen along with a new side lock, and it would be free of cost.
So my happy ending is all thanks to the Akosha team, without whom I would be phone-less at the moment.