Within few days Bag it Today had made 9 more transactions of Rs. 5998.00 each from my SBI and ICICI debit card. That means I was in loss of Rs.(5998 * 9= 53982) and Rs. 7000.00 i.e. Rs. 61982.00.
On complaining against this, Bag it Today promised me to refund me my amount within 72 hrs. It is needless to mention that even after series of emails and dozens of phone calls to Bag it Today, they were not inclined to resolve the issue
I went online and google for consumer complaints website. That’s where I found AKOSHA.I simply visited their website and submitted my complaint against Bagittoday
with all the details they sought. The Akosha representative called me soon after, ask about details of my complaint and assure me that the amount deducted from my account would be refunded soon. The Akosha team keep me updated through emails also Bag it today had acknowledged that they have received my complaint.
Akosha representative were very supportive in understating and resolving my issue with Bag it Today, I have not experienced such a proactive team before who were keen that the complaint gets resolved at the earliest.
Bag it today responded to my complaint on Akosha, and refunded the amount (Rs 5998 *8 = Rs. 47984). Two refund of Rs. 5998 and Rs. 7000.00 is still pending and I will keep Akosha in loop till bagit today honor their commitment regarding the refund of balance amount as well.
Akosha had started working on my complaint from the very next day and kept me in loop with each step they were taking. I believe within a month my complaint was almost resolved & I successfully got my 8 refunds back from BAG IT TODAY. I was really happy by taking their services and I strongly recommend using their services.
I would like to thank you Akosha a lot. i didn’t hope to get any refund. Thanks to akosha, you did a wonderful job by pressurizing them to release refund. I am really thankful to akosha. You people are doing great job. Keep it up. Customers like me don't have much time to deal with companies who lure customers with false promises.
Akosha is an excellent choice. I really thankful from the bottom of my heart. I am grateful to each and every person behind AKOSHA, for this noble cause and wish them all the Best in all their future endeavors.
Arun Kumar Mishra
Asst. Officer (HR)