Order for Ultimate Car Utility Combo was placed by me to Indiatimes Shopping, vide order no. 113408248, on Oct. 23, 2011 and the payment of INR 2498.00 was made instantly through my Visa Card. The product was delivered at my doorstep within a week's time. Since the utility of the product was of casual nature I did not use for about one and a half month. Sometimes in the middle of December 2011, I tried to test it but immediately on plugging in the compressor, it failed to respond. The matter was reported to the operation head of indiatimes customer care on 19th December 2011. On Dec. 20, 2011 the operation head of indiatimes sent me a mail advising to return the product to their designated courier agent and the replacement of the same will be effected by the vendor within 4-6 working days after receiving the reverse pickup. The courier agent took the defective article from my place on 29th December, 2011 and the same was delivered by the agency on 31th Dec. 2011 at the supplier's end. After that I made continuous efforts to get replacement of the defective article but every time I used to receive the stereotype message, from Indiatimes Shopping that " we apologize the delay and the article will be sent to you within next 3-4 working days or you will get back the resolution status within next 24-48 hours". I am sorry to say that the matter could not be solved by them even after the period of four long months. Thus the main problem was inertness of the supplier.
I came to know about Akosha through internet and the matter was referred to them who were kind enough to chase the matter with the supplier. Though it took some time but ultimately the resolution was made in the shape of treating the order as null and refund of my entire money which was at stake till then. It is difficult to say what money has been saved because I was having all the options opened and would have recovered my money with compensation, in due course of time, if I would have adopted legal process as the ultimate remedy.
The service of Akosha was appreciable because they followed up the issue on their own, without waiting for the reminder from my side and finally got the matter resolved.
As mentioned above if the supplier's action would have been termed as malicious I had to seek legal remedy. As far as rating of Akosha's services is concerned I would give 3 marks out of 5.
I feel Akosha team is dedicated to their task and they honestly try to fulfill their commitments.