Harpreet Singh, IAS Aspirant, Career Launcher Customer
Editor’s note: After Akosha reached out to the senior management at Career Launcher, they sprung into action and resolved the customer’s complaint.
Akosha: Could you tell us about your complaint?
Customer: Yes, actually it is regarding the test series that I joined with Career Launcher, my point of joining the test series which was to be conducted every week, it was regarding the Civil Services Aptitude test. So, even after 2-3 weeks Career Launcher did not conducted the mock test as per the schedule. This is the problem I was facing.
Akosha: How did Akosha helped in resolving the complaint?
Customer: I lodged a complaint with Akosha regarding Career Launcher. Told them about the problem which I was facing. So, they properly took it up and relatively it was a simple procedure. I just filled up the form and after that they contacted the people of Career launcher and after several attempts they got hold of the main person. This is how they helped me in my problem.
Akosha: What happened after Akosha contacted Career Launcher?
Customer: When Akosha contacted the Career Launcher people, I got a call from the Vice Chairman and sympathized with me about the problem which I was facing and he promised me about the tests that were not conducted, will be conducted as soon as possible. He assured me that whoever has misbehaved or haven’t kept the promises will be taken care off.
Akosha: Do you have anything to say about Akosha as a service?
Customer: I was really amazed to see the speed in the process of solving my problem with Career Launcher. As I was really annoyed and pissed off with the working of the career launcher. Now I would suggest anybody who has any complaint of the similar nature can surely call Akosha as they will help you in solving your problem.