I had purchased two holiday vouchers for 7N/8D from bag it Today(A India Today Group Company) at Rs 7000 each, As the list of resorts and hotels which they offered were attractive(which included top Resorts like Mahindra Holidays were in the list) ,a additional Rs750 per voucher was paid towards processing fee during the time of booking the Holiday.
But During booking bagit today offered accommodation in B grade cheap hotels, instead of booking a grade hotels/resort as per list they providing during making, there by cheating customers with false promises.
Even after series of emails and dozens of phone calls to customer care of Bag it today, they were not inclined to resolve the issue
I came across some of the testimonials of the consumers on internet who got their complaint resolved through Akosha.
Akosha representative were very supportive in understating and resolving my issue with Bag it Today, I have not experienced such a proactive team before who were keen that the complaint gets resolved at the earliest.
I used to get calls regularly, updating me about the status of the complaint.
Bag it today responded to my complaint on Akosha, and refunded the amount (Rs7000) of one of two vouchers, and extended the validity of other voucher till 31st DEC, 2012. I will keep Akosha in loop till bagit today honor their commitment regarding the second voucher as well.
I would certainly recommend services of Akosha to anyone who has grievance against any private company, particularly for those people who buy goods/service online and don’t get the service or quality product they were expecting.