Ms. Pooja Vashishta orders a Philips hair styler from
timtara.com. But even after 1 month she could not get what she ordered for.
Then she decided to file timtara
complaint in online consumer forum and
came through Akosha.com to file complaint.
Ms. Pooja says:
a) How you were unhappy with the brand;
I placed order for "Philips Hair Styler
HP4696/22" worth 1399/- on 28th Feb 2012 using credit card. but not
received the same till 27th March 2012. Timtara
customer care was not responding to my calls or e-mails. Finally i got very
tensed and decided to do something against them and started searching in same
respect on google. Then i found AKOSHA.
b) How you found about Akosha;
On Google i gave the keywords to file complain against
Timtara and AKOSHA was the name i found on the top. And interesting thing is
their simple structure and their basic fee which is so low just Rs. 299/-
c) What was your experience with Akosha representatives;
My experience with AKOSHA was wonderful. They called me
several times in this regard and guided me on every step of their process.
d) How often Akosha kept you updated;
AKOSHA was in touch with me at every move of this complain
process. They updated me about all the thingd they are doing for me. They
mailed me on my AKOSHA account, gmail account and on my phone.
e) How the brand resolved your matter;
Akosha sent a letter thru courier to Timtara officials
undersigned by me, which was meant to inform them about the inconvenience they
were making to me. Just after 3 days of this courier I got mail from Timtara
that they have dispatched my product. and next day i got the same.
f) How you would like to recommend this service to others
(if at all).
Hey guyz... if anyone of you having trouble of such kind
regardinh on-line stores, dont get hassled.... just go to Akosha an d they will
take all the troubles of yours...
Last but not the least... THANKS Akosha.....