I bought a Gateway laptop from a Staples outlet. I was not told that it has no service network in India,
nor that parts will have to be shipped from Taiwan in case anything needs
replacement. In fact they sold me an extended warranty to give me “assured
service”. Within 2 months it started giving me trouble. When I took it to the
service center for the 2nd time within 3 months, I realised I had a
dud on my hands. For 6 weeks, I was continuously following up, and nobody would
attend to my calls nor answer when my
laptop will be repaired. I was reluctant to go to consumer court because I
thought I may be inviting more trouble and hassles.
When I went online to register a complaint in the consumer
court, I came across Akosha’s name. I took a chance. I said what the heck, I
have already been fooled by a multinational company, what more do I have to
I was amazed at the
speed of their response, within 2 minutes of logging my complaint, I got a call
from them. Their team called me to explain the procedure, before they initiated
it and they KEPT THEIR WORD. Within 48 hours, their process had been completed
and within an hour of their call going to Acer, distributors for Gateway, I got
a call from Acer customer care, saying they will replace my laptop within 3 DAYS.
While I am very grateful to Akosha for helping me get my
laptop back, I am glad there is Akosha to remind companies about their
accountability to the CUSTOMER. From them I certainly got SERVICE.
File your consumer complaint with Akosha here.