Consumer is the most important entity of any financial eco-system. Consequently, the welfare of consumers is an essential pre-requisite
for a healthy and sustainable economy. Against this background, the Consumer Protection Act was passed in 1986 to ensure that consumer
interest are appropriately safeguarded. This Act was enacted with the primary objective of ensuring a quick and effective grievance redressal
system for the consumers and to protect their right to safety, right to choose, right to be informed, right to be heard,
right to seek grievance redressal and right to consumer education.
There are 3 primary things that a consumer must know before he approaches a consumer forum for any grievance-
Is he a consumer? This is crucial because only a consumer can file a complaint in a consumer forum.
What is a consumer complaint? Crucial because unless a consumer is aware of the form and format of the complaint, he will be hassled while filing it.
Which consumer forum has a jurisdiction over the issue? This is an important point for every aggrieved consumer. Jurisdiction is a technical legal issue and filing a complaint in the forum which does not have a valid jurisdiction can lead to rejection of complaint
For a quick reference and convenience of all our consumer-readers, below is a brief overview of these 3 essential points.
Is he a consumer? This is crucial because only a consumer can file a complaint in a consumer forum.
What is a consumer complaint? Crucial because unless a consumer is aware of the form and format of the complaint, he will be hassled while filing it.
Which consumer forum has a jurisdiction over the issue? This is an important point for every aggrieved consumer. Jurisdiction is a technical legal issue and filing a complaint in the forum which does not have a valid jurisdiction can lead to rejection of complaint
For a quick reference and convenience of all our consumer-readers, below is a brief overview of these 3 essential points.