A policy is framed by the Punjab State Corporation Bank complaint for the grievances of the customers. It is for the employees of the bank to be followed. Their commitment can be seen in their specifications of complaints online. The customer has an option to fill the ATM complaint form if any problem faced during transactions. They also provided online tips for the use of the internet. Tips for awareness or guidelines concerning credit card and Phishing fraud are also specified. Above this the bank has codes for commitment to customers, banking practices, credit card operators and officers are appointed for the protection of these codes. Fair practices code for lending is also specified online. Policies on collection of cheques, compensation and grievance redress are issued online for the convenience of customers. The Punjab State Corporation Bank customer care information can be found online through the homepage or other websites like akosha.com, consumer forums, etc.