First of all I thank all your Akosha Team for your kind help in resolving all the customer complaints. I feel it is a great idea to help the people who own a new things and get disappointed when it get to fault and dosen't get a valuable support form the Manufacturer.
As I was one of the Employee of Nokia worked from 2007 to 2011 with a Manuacturing unit in Chennai, I know the manufactuer procedures and Quality of the products, so I decided to buy the Nokia Brand. I bought a brand NOKIA Asha 300, and I gifted to my girlfriend, immediately on the second day. One of the "Key" got pressed inside and I carried Nokia Handset to the nearest Care Point on the next day. They told me that it is the cosmetic damage and cannot be covered under warranty and even it cannot be covered under DOA(Dead On Arrival) as it crossed 48hrs. As the problem is Genuine. The Manager of the Nokia Care asked me for a couple of days to try for getting it repaired, but it had not got repaired. I tried in different ways to get it repaired as it was not our fault and it was purely a manufacturing defect. I registered a Complaint aganist Nokia the problem by calling the Nokia Customer Care.
The day starting from resgistering the complaint with Akosha and to the problem getting solved, Akosha team keep on updating me the status of my complaint on phone and helped me a lot. Thanks to Akosha for standing behind the people who are under need. Now I am safe to even shop Online without any fear of fake products.
Complaint DescriptionDear sir/madam, I just bought new Asha 300 on 26/02/2012 at REALMS Nokia priority partner, N-41 Cannught place , New Delhi The very first day 27/2 the messaging key got struckup inside , we approched nearest nokia care center at F-26/4, okhla phase II, New Delhi on 28/02/12. They said to us that the problem is not covered under warranty and Opened the mobile to confirm the problem, when closing the mobile the Service Technician broken the END key and said that was broken before only there id no mistake of them and asked for 1800Rs charges for repairing the handset, once we confirmed him that END key is not our problem they refused to take the handset and suggested us to register a complaint at nokia care- 30303838. The first time we called at 11:43 on 03-mar, they have listened to us and inquired about the problem, and they disconnected the call before registring the complaint, second time I again called at around 11:57 and executive said to us they cannot register the complaint, I asked to him that I wanted to talk to the higher authority, but no senior executives were available at that time, I asked the executive reason for not registering the complaint, he has not given the reason and disconnected the call again.. Here are the handset details: Invoice number: NOKIA/12199 Customer name: Ms Krapi Purchased on: 26/02/2012 IMEI No: 358630049394580 Nokia care job sheet number: 871433527/120228/62 Pls do the needful. Thanks®ards, Narendra Nadh.