I had ordered a blackberry storm mobile from Naptol .When I opened the packet, I found that the piece send to me was a repaired piece as it had labels with bad battery, no head phone, no usb cable no software cd, packed in local plastic, charger with no two pins, then i found out that it was a reliance locked cdma hanset,whereas I had ordered a GSM. I was in a fix as I keep extremely busy and didn’t have the time and patience to deal with these people I called the customer care only to be given false hope.

I am regular on Twitter so I tweeted about my problem, the next day I got a call from Akosha offering their services I was more than pleased I gave them all the details and they kept me in the picture at all times informing me about my case progress.

I don’t think this would have been possible without Akosha. Soon I got a call from the Naptol management telling me that they would refund my money I was more than happy. I am very pleased by the services provided by Akosha and I will promote it always.

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Gautam Banerjee

Maharashtra