Mr. Sanjeev Srivastava filed a complaint against ICICI Bank. Bank was not returning his original property documents. After Akosha’s intervention, He could get his complaint resolved.

a) How you were unhappy with the brand?

I had taken a home loan from ICICI Bank in 2003 and had repaid the entire amount in the year 2006. Since then I was following up with the bank to returnthe original property documents back to me. I was given only assurances about the same but I never received the documents.

b) How you found about Akosha?

I got the reference of Akosha from my colleague.

c) What was your experience with Akosha representatives?

The response from Akosha was amazing; I got a call from them within an hour of my registering my complaint on the website. The representatives of Akosha were knowledgeable about the subject and they had explained in details the process they would be following to resolve the complaint.

d) How often Akosha kept you updated?
In fact I was updated every time Akosha approached ICICI Bank. I was getting a call almost every second day.

e) How the brand resolved your matter?

Within a week after registering with Akosha, I got a call from ICICI Bank asking me the nearest branch I could visit to collect the original documents. After confirming the same I got back the original documents within a week’s time.

f) How you would like to recommend this service to others (if at all)?

Since the last 10 days I have shared my wonderful experience with my friends and colleagues and have send them the link of Akosha website.

Great Job – AkoshaTeam !!!

Complaint Description
I have repaid my home loan in 2004 but I have not received the original documents from the bank, failing which I have not been able to register my property in Faridabad. Every year the circle rates are increasing and it is an extra financial burden on me