Here is the mail from Ayush (with our questions in italics)
Tell us about how:
Extremely sorry for the delay. Have been really occupied. Here is your feedback.
a) how you were unhappy with the brand -
Rouge Fair Usage Policy. Cut my broadband connection when I had asked for removal of IPTV only. Took 18 days to fix it. more than 20 calls and 4-5 emails till it worked.
b) how you found about Akosha -
Through my friends on Facebook.
c) what was your experience with Akosha representatives -
Excellent. Very cooperative and understanding. Extremely quick to act.
d) how often Akosha kept you updated -
Every day I would say. They reached out to me by themselves. It felt as if this was not only my problem. They shared it with me!
e) how the brand resolved your matter -
They contacted relevant authorities in Airtel. Pulled some threads I guess. It worked. They replied immediately after Akosha stepped in.
f) how you would like to recommend this service to others (if at all) -
Keep up the good work. You will go ways.
Unbelievable, harrowing experience with Airtel!14dys,17calls,2emails. Broadband still not working. http://bit.ly/ont4SI #airtel #sucks