First of all best wishes for a commendable endeavor towards solving customers complaints. My testimonial is as follows:-

(a) how you were unhappy with the brand;

I ordered a pen drive from indiaplaza. However, the delivery was delayed much beyond the scheduled delivery date. Even after writing repeated mails to Indiaplaza, there was no reply. I asked for a refund, instead they supplied me the product.

(b) how you found about Akosha;

From print media

(c) what was your experience with Akosha representatives;

The representatives at Akosha were highly professional and amicable.

(d) how often Akosha kept you updated;

Regularly

(e) how the brand resolved your matter;

Akosha did their best in getting the refund and did all the laisioning with the Indiaplaza. However, the actual necessitate of refund was not fulfilled. Nevertheless, Akosha did a great job of contacting Indiaplaza and making them revert to me with an apology for the delay caused.

(f) how you would like to recommend this service to others (if at all).

I have already recommended Akosha to all my friend, family and acquaintances.

Best Wishes,

Virendra