After having surrendered to the unending follow-up requirements of Dell customer care I requested Ankur Singla, founder of Akosha and also a batch-mate from college to help me out.
Dell service centre personnel under garb of one excuse or other were most unhelpful. Dell laptop purchased online in May 2010 within a short period of about 15 days started facing problems of recurring crashes with blue screen appearing and dysfunctional DVD cum CD drive. I had taken the laptop to dell service centre twice for repair but nothing came out of it. Their executives, rather than solving the problem accused me of using pirated softwares and scratched CDs and attributed all the problems to them. I had just run out of energy to fight with them. I had also shifted cities subsequently.
Despite being a lawyer, I found the option of filing a consumer complaint before a Consumer Forum a lot more cumbersome.
With the passage of time, I almost became accustomed to the defective machine.
Then I requested Akosha to relieve me from the silent but painful suffering of more than nine months. Akosha’s response was very quick and it took up my matter to higher officials of Dell who in turn directed their resources to come to my house to fix the problem. Apart from filling up a small form online at Akosha’s website I had to nothing else. Now things had taken a complete U turn and Dell was chasing me to resolve my problems!
Even though the experience of dealing with Dell customer care personnel was not most satisfactory in this round also as in every three-four hours a new person from Dell would call me and I had to patiently explain the issues all over again. But my problems were thankfully resolved with-in a week of approaching Akosha. I had misplaced Windows CD initially given at the time of purchase of the laptop but then they brought another CD themselves. They promptly replaced the DVD cum CD drive and reinstalled widows 7 which seemed to have been causing the problem.
Many thanks to Ankur and the Akosha team too!
I sincerely recommend Akosha to all those who after making initial efforts give up either because they are hard pressed for time or for any other reason. Akosha true to its claims takes over your worries completely and ensures that your problems with the products are resolved.