Dell promptly replaced my motherboard - impressed with their service!
My Dell Laptop's motherboard was dead & my laptop was still under warranty. But just because the dealer had issued me a hand written bill (with a completely valid VAT no.), Dell refused to do the service covered under warranty. After wasting my time & energy with them on a number of calls over a period of 3 weeks. I finally decided to approach Akosha. Got in touch with the team at Akosha.
Dell finally replaced my Motherboard promptly.
Very happy with your service! Totally recommended
- Nitin Purswani
Complaint Description
My Laptop's motherboard is dead & my laptop is under warranty. But the problem is that the dealer had issued me a hand written bill (with valid VAT & CST). Dell says it does not accept hand written bills.. I had a talk with 3 representatives - manasa (manasa_das@dellteam.com), Titash (titash_mitra@dell.com) & lastly Archana. Their bottom line is that they will not replace the part since they do not accept hand written bills.