a) How you were unhappy with the brand.:- 

Battery provided with the mobile phone was giving the power backup only for about 6 hours. It was worthless paying so much for the instrument without having sufficient power backup. Had visited Samsung Customer Care at Jayanagar, Bangalore, who said me it cannot be improved.

b) What was your experience with Akosha representatives:- 

Very Helpful and Cooperative

c) How often Akosha kept you updated: - 

On regular basis, good service from Akosha

d) How the brand resolved your matter:- 

Some person from Samsung called me that your battery will be replaced please come on our service centre and my problem   solved.

e) How you would like to recommend this service to others (if at all):- 

Definitely I would like to recommend the service of Akosha to others.

File your complaint against Samsung here.

Complaint Description
The Battery provided with the mobile phone is giving the power backup only for about 6 hours. It is worthless paying so much for the instrument without having sufficient power backup. Had visited Samsung Service Centre at Jayanagr, Bangalore, who says it cannot be improved.