Have got the reference from Akosha from online when I was looking out for a way to solve my problem. I directly contacted them and posted my concerns online.
After having a chat with them, they understood my problem and tried their level best to solve them.
I have almost lost hope because I was trying and getting in touch with the customer care of Bagittoday as well as Akosha . Akosha help me a lot in terms of the complete coordination with the brand.
They used to update me atleast twice a week. It looked like they are more concern about the problem than me. Thanks a lot to Akosha and the team members who have tried to resolve this problem on mine.
Thanks a ton again.. you guys are superb!!
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Complaint DescriptionHi this is roma das from mumbai. I had received a phone call from book my holiday that is the bag it today a person called nikhil. He basically explained me all that offer which was currently running. He also said that this offer is exclusive for you and would be expiring within 48 hours hence you need to book the package immediately to get this deal. The offer that was been offered by bag it today saying that the offer is for 4 members, valid till 12 months, 30days national and 45 days international booking, this package is for 7n & 8d accommodation in a 3 -5star property around the world. Offer price: rs. 7750 (rs. 7000 to be paid upfront through credit card on ivr or online and rs. 750 to be paid at the time of booking through demand draft). I told them give me two day?s time to think over it as I too need to ask my family etc etc. This was dated 3rd may 2011 the person called nikhil called me again in the morning and said mam today is the last day for this offer and the bookings hence you need to do it today or the offer won?t be available for you. This was on 4th may 2011. Again there was some person called amit from book my holiday (bag it today) has called me saying hi received your number and details from nikhil he told me to get in touch with you with related to the offer. I therefore told him yes I am interested in the offer could I make the payment through credit card by tomorrow. He hence forced me to day it the day itself, but I told him that I am out can?t do the payment now. This is dated 5th may 2011. I had done my payment through a credit card through the link which bag it today has mailed me and done a payment of rs. 7000/- They have given me my details as to my booking package ID and order no. Booking ID ? 777783411 order ID- 1005634865 and post that they said that you will receive the welcome kit soon, I DID receive the welcome kit. I tried calling bag it today several times; no one is willing to response as well. Tried to call their helpline/ Customer services: + 91 120- 6182100 number it get disconnected in 1 min every time whenever I call them. Have mailed them quite a few times no one replies to M mail as well. I spoke to them once and I was just sharing my concerns to the executive that it?s a concern that I need to share and they hung up. I also had the executive mobile which is amit and the nos is +919560015234. I called him and ask him is that amit from bag it today he says he and then later when I tell him that I want to redeem my package and book it, he says that no this is not amit and you have dialed a wrong no. Further I when on net and was surfing about bag it today and I see so many complaints with the same concern and request. There are many friends of my who are experience the same problem, can I get a solution to this. Can someone help me in getting my refund? this is ridiculous... how can someone not take an action with the company. Also after mails no response is come from there end Attached the mails below bookurholiday bookurholiday@bagittoday.Com 5/6/11 to me, jayesh.Shivdas. Dear roma, !! amit here!! congratulations & thank you for being a valuable part of us !!!!!!!! we have received your payment of inr - 7000/- For the holiday package . Your package booking ID is :- 777783411, and your order ID is:- 1005634865 . (Please note the booking ID & order ID. No. For future reference.) Your welcome kit will be delivered at your postal address with in 7 working days. Kindly find the attached is the resort list for your reference & referral scheme as well to get some assure prize from our side. Send refererence of your friend and win assure gift from indiatoday ,for more details check attachment.And send me you intersted friend's no. Asap if you need any further help feel free to contact us on +91 120- 6182100 from mon to sat. Hope you will like this and give us an opportunity to serve you. Warm regards as always,------------------------------ amit sharma sales & promotions team book my holidays (bag it today) customer services: + 91 120- 6182100 referral scheme (bagittoday) new(2).Doc 56k view download mail 2: bookurholiday bookurholiday@bagittoday.Com 5/3/11to me dear sir, !!!!amit here !!!!!!! greetings of the day!! we are delighted to inform you about bag it today (book my holiday) holiday offer running in your area these days. The holiday club of the millions of people who know that bag it today will help them define their entertainment experiences and deliver the best holidays. As per our telephonic conversation, please see below the details of the membership offer: 1. This offer is valid for 4 members. 2. The voucher will be valid for a period of 12 months. 3. All booking request made has to be 30 - 45 days in advance (30 days of advance notice when booking within india and 45 days of advance notice when booking abroad). 4. Voucher will entitle the customer for 7 nights and 8 days of accommodation in our listed 3 - 5 star properties around the world. Attached is the resort list for your reference: offer price: rs. 7750 (rs. 7000 to be paid upfront through credit card on ivr or online and rs. 750 to be paid at the time of booking through demand draft). Mode of payment through credit card by ivr system.Or on-line by using your credit card/Debit card/Internet banking. Payment link: http:/Www.Bagittoday.Com/Itbc/C1184/Landing.Jsp following are the terms & conditions : 1. This offer is open to all customers aged 21 years or above. 2. The resorts/Hotels provided are fully furnished and equipped. Meals, transport and personal expenses are not included in this holiday voucher.3. You will be responsible for any damage caused to the apartment during your stay and will be asked to pay the resort directly. 4. You should have a valid credit card or debit card.5.You have to inform us 30-45 days prior notice for your dates of travel.6.You must be holding any ID proof such as (pan,passport,DL, etc..issued by indian govt. This offer includes all type of taxes and if you use any chargeable services at the hotel then you have to pay the same directly to the hotel. If you need any further help feel free to contact us on +91 120- 6182100 from mon to sat. Hope you will like this and give us an opportunity to serve you. Warm regards as always, -------------------------------- amit sales & promotions team book my holidays (bag it today) customer services: + 91 120- 6182100 please let me know how do I trace then and can get my refund back please help me roma das dasroma15@gmail.Com